Customer FAQ

What is the basic concept of is a virtual store that is open 24/7! We are proud to be the leader in e-commerce websites specializing strictly in products made by Michigan small businesses, artisans, and cottage industries. We offer thousands of high quality consumer products that are exclusively made in Michigan. has corporate offices in Standish, Michigan; however, there is no brick-and-mortar store.’s focus is e-commerce – merchandise being bought and sold over the internet. Virtually all sales – except for those at various trade-shows and “Buy Michigan” events – are done over the internet, via the website. Enjoy shopping with online-convenience, with the pride, confidence, and satisfaction that you’re patronizing your Michigan friends and neighbors!
Does sell merchandise wholesale or retail?
Both. has a large database of customers and retail accounts. Our customers appreciate the cross marketing approach – they may come to our website to purchase one specific item, but find we also sell a wide array of products. And our retail accounts appreciate the “1 stop shopping” for their Michigan made products for their brick and mortar stores.
Are prices higher due to “middle-man” marketing?
Absolutely not! Just like a brick-and-mortar store, pays the supplier the agreed-upon wholesale price of the merchandise listed on our website. The supplier provides the SRP and the retail price is established. Prices are the same, if not less than the supplier’s prices. There are no “middle-man” fees….and generally our customers can take advantage of discount and free shipping coupons!
How do retail transactions and shipping work?
The customer comes to the website, browses and selects their merchandise, and goes through the check-out procedure. Customers have the option of paying via Pay Pal, Google Checkout, credit card, check, or money order. The order and payment comes directly to notifies the supplier of the order and it is shipped to the customer. The customer can be assured they are getting the freshest quality products possible. Not products sitting in a warehouse somewhere collecting dust. This is commonly known as the “drop ship” method.
What shipping method is used?
Our shopping cart offers USPS, UPS, and FedEx shipping methods to effectively manage the shipment of your order. Shipping costs vary, depending on the preference of the customer. Our shopping cart calculates as if products are shipped from one location. When the customer selects products from different suppliers, it does not compute each supplier separately but calculates all products in one shipment. Our shopping cart uses the shippers real time shipping API, there are no inflated shipping charges!
How do wholesale sales work?
Retailers who want to make a wholesale purchase from must have a brick-and-mortar storefront, provide the store name and address, and the tax I.D. number (EIN or sales tax).
If you are a retailer and would like to purchase Michigan made products at wholesale rate, contact us.
What is your return policy?
All wholesale purchases of suppliers’ products via are considered final. The only circumstances that would warrant deviation from this policy is the product being damaged in shipment, or otherwise defective in some way.
Dependent on supplier’s policy, but typically retail purchases of suppliers’ merchandise via may be returned for refund providing the purchaser returns it within 7 days of receipt of the item in the same condition received in. Contact us before a product is returned.
Does offer on its website merchandise which is one-of-a-kind or customized?
Yes. works with suppliers whose merchandise is one-of-a-kind or customized, by providing the necessary interface between the customer who is ordering the product, and the supplier.
All retail purchases of suppliers’ merchandise via that are OOAK, custom ordered or otherwise personalized for the purchaser, are considered final, unless the merchandise is in some way defective.
What does Michigan-Made do with the information I provide?
Any information you provide to when purchasing, requesting information, quotes, or services is maintained and accessible only by At, we will never willfully disclose individually identifiable information about our customers or clients to any third party without first receiving that customer’s or client’s permission.